(SOLVED) Waiting on servers, can't log in

Oct 9, 2021
Hi, I play with my son Zakiat, and his account only shows "waiting on servers (P,B,I,S,W,U)" when he tries to log in. It just sits there on that screen, never letting him even click on the menu for any option, even to exit. He has verified his installation with Steam, and also completely reinstalled it. He followed the FAQ suggestion to delete options.txt, to no avail. Please help us figure out how to get him signed in again. He can't play. One clue is that he tried to log into the PTU a few days ago, and got that same error there. Was able to play on the public server after that, but as of today, gets thew waiting on servers error when logging in. Has anyone had this problem and know how to fix it? Or devs, do you have anything else to try? Thanks in advance for your help! Rekiat