- Joined
- Mar 5, 2022
- Messages
- 13
Hello!
I found the problem. Lately my internet has been unstable. This is the reason why I am disconnected from the server and kicked out of the game. In the blue belt of EOS, this does not cause any problems. I just re-enter the game and appear next to my ship. In the green belt of Elysium, things are different. When I restart the game, I find myself in outer space without a ship. Moreover, after that, the ship cannot be summoned through the ship terminal. Ship terminal write: "Not reachable", and I can't summon the ship even for money. It is sad.
The first time I contacted support and asked for a voucher to refund the ship. The support person gave me this voucher (thank you very much!) However, having lost the ship in this way for the second time, I considered it too big audacity to ask for the voucher again. Moreover, it won't solve the problem. I hope the Starbase experts are looking at this forum and they will be able to solve the problem of the loss of ships in the future. I really want to make a trip to one of the distant moons, but the fear that a disconnect will happen during the trip and I will lose the ship stops me.
P.S. I will add: I was disconnected out of server while my ship was outside the gravity of Elysium. Therefore, I cannot say that I lost the ship due to gravity. No, it's not.
I found the problem. Lately my internet has been unstable. This is the reason why I am disconnected from the server and kicked out of the game. In the blue belt of EOS, this does not cause any problems. I just re-enter the game and appear next to my ship. In the green belt of Elysium, things are different. When I restart the game, I find myself in outer space without a ship. Moreover, after that, the ship cannot be summoned through the ship terminal. Ship terminal write: "Not reachable", and I can't summon the ship even for money. It is sad.
The first time I contacted support and asked for a voucher to refund the ship. The support person gave me this voucher (thank you very much!) However, having lost the ship in this way for the second time, I considered it too big audacity to ask for the voucher again. Moreover, it won't solve the problem. I hope the Starbase experts are looking at this forum and they will be able to solve the problem of the loss of ships in the future. I really want to make a trip to one of the distant moons, but the fear that a disconnect will happen during the trip and I will lose the ship stops me.
P.S. I will add: I was disconnected out of server while my ship was outside the gravity of Elysium. Therefore, I cannot say that I lost the ship due to gravity. No, it's not.